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Widget Behavior Settings

Configure how your chat widget behaves—what it says, when it opens, and how it interacts with visitors.

Welcome Message

The first message visitors see when they open the chat.

Setting the Welcome Message

  1. Go to Widget in the left menu
  2. Find the Welcome Message field
  3. Enter your greeting
  4. Click Save

Writing a Good Welcome Message

Keep it short and friendly:

"Hi there! How can I help you today?"

Mention what you can help with:

"Welcome! I can help you with product info, pricing, or booking an appointment. What would you like to know?"

Match your brand voice:

  • Formal: "Good day. How may I assist you?"
  • Casual: "Hey! What can I do for you?"
  • Friendly: "Hi! I'm here to help. Ask me anything!"

Examples by Industry

Industry Example Welcome Message
Retail "Welcome! Looking for something specific? I can help you find it."
Healthcare "Hello! I can help with appointment booking, hours, and general questions."
Real Estate "Hi there! Looking for your dream home? Let me know how I can help."
Restaurant "Welcome! I can help with our menu, reservations, and hours."
Services "Hello! Tell me what you need and I'll point you in the right direction."

Input Placeholder

The hint text shown in the message input field before the visitor types.

Setting the Placeholder

  1. Find the Input Placeholder field
  2. Enter your placeholder text
  3. Click Save

Good Placeholder Text

Standard:

"Type a message..."

Guiding:

"Ask me a question..."

Specific:

"Ask about our services, hours, or pricing..."

Keep placeholders short—they disappear when the visitor starts typing.

Auto-Open Settings

Control whether the chat opens automatically when visitors arrive.

Enable/Disable Auto-Open

  1. Find the Open on Load toggle
  2. Enable or disable as needed
  3. Click Save

Auto-Open Delay

If auto-open is enabled, you can set a delay:

  1. Find the Open Delay field
  2. Enter time in seconds (e.g., 5 for 5 seconds)
  3. Click Save

When to Use Auto-Open

Good for:

  • High-intent pages (pricing, product pages)
  • When you have a specific promotion
  • Lead generation focused sites

Avoid when:

  • Visitors are reading content (blog, documentation)
  • Mobile users (takes up screen space)
  • Too aggressive (can annoy visitors)

Tip

If you use auto-open, set a reasonable delay (5-10 seconds) so visitors have time to orient themselves.

Mobile Settings

Configure behavior specifically for mobile devices.

Mobile Notification Title

The title shown in the mobile notification prompt.

Example:

"Need Help?"

Mobile Notification Text

The message in the mobile notification prompt.

Example:

"We're here if you have questions!"

Mobile Max Height

Control how much of the mobile screen the chat takes up:

  1. Find Max Height (Mobile)
  2. Enter a pixel value
  3. Click Save

Recommendation: Don't make it too tall on mobile—leave room for the keyboard.

Response Settings

Response Size Limiting

If enabled, very long responses may be summarized or truncated for better readability.

When to use:

  • When your documents contain very long sections
  • To keep chat conversations scannable
  • When bandwidth is a concern

Testing Behavior Changes

After making changes:

  1. Save your settings
  2. Open your website in a new tab
  3. Observe the widget behavior
  4. Test on mobile devices too
  5. Clear cache if changes don't appear

Common Configurations

Minimal/Non-Intrusive

  • Auto-open: Off
  • Welcome message: Brief and simple
  • Let visitors initiate conversation

Proactive Engagement

  • Auto-open: On with 10-second delay
  • Welcome message: Engaging, offers help
  • Good for sales-focused pages

Support-Focused

  • Auto-open: Off
  • Welcome message: Lists what you can help with
  • Placeholder: "Describe your issue..."

Best Practices

Don't Be Annoying

  • Avoid immediate auto-open
  • Don't use aggressive language
  • Let visitors close the chat easily

Be Helpful

  • Welcome message should offer value
  • Make it clear what the bot can help with
  • Set expectations (e.g., "I can answer common questions")

Consider Mobile Users

  • Test on actual mobile devices
  • Keep messages shorter
  • Ensure the widget doesn't block content

Match Your Website

  • Tone should match your site's voice
  • Timing should match the page purpose
  • Behavior should feel natural

Troubleshooting

Auto-open not working

  • Verify it's enabled in settings
  • Check the delay setting
  • Some browsers block auto-open on first visit
  • Test in incognito mode

Welcome message not appearing

  • Make sure you saved the settings
  • Check that the field isn't empty
  • Refresh the page and try again

Widget behavior inconsistent

  • Clear browser cache
  • Check for JavaScript errors in browser console
  • Verify settings are saved

Next Steps