Response Rule Examples¶
This page provides ready-to-use response rule examples. Adapt these to fit your business by changing the specific details.
Business Hours¶
Trigger words: hours, open, schedule, when, time, closed
Response:
We're open:
• Monday - Friday: 9 AM - 6 PM
• Saturday: 10 AM - 4 PM
• Sunday: Closed
We're also closed on major holidays. Need to reach us after hours? Leave us a message and we'll get back to you the next business day!
Why it works:
- Covers multiple trigger words visitors might use
- Clear, scannable format with bullet points
- Includes exception information (holidays)
- Offers an alternative (leave a message)
Contact Request¶
Trigger words: speak, human, person, contact, call, representative, someone, talk
Response:
I'd be happy to connect you with our team! Please share your details and we'll reach out within 24 hours.
Action: Add contact form
Why it works:
- Acknowledges the request warmly
- Sets clear expectations (24 hours)
- Captures the lead immediately
Pricing Information¶
Trigger words: price, cost, pricing, how much, rate, fee, quote
Response:
Our pricing depends on your specific needs. Here's a quick overview:
• Basic Package: Starting at $99/month
• Professional: Starting at $249/month
• Enterprise: Custom pricing
Want a personalized quote? I can have our team put one together for you!
Action: Add contact form
Why it works:
- Provides general pricing information
- Offers a clear path to get specific pricing
- Captures leads who are price-shopping
Appointment Booking¶
Trigger words: appointment, book, schedule, consultation, meeting, visit
Response:
I'd be happy to help you schedule an appointment! Our team is available Monday through Friday.
What service are you interested in?
• Initial Consultation (30 min)
• Follow-up Appointment (15 min)
• Extended Session (60 min)
Let me get a few details to find the best time for you.
Action: Add contact form, then appointment booking
Why it works:
- Shows available options
- Guides the visitor through the process
- Collects necessary information
Return Policy¶
Trigger words: return, refund, exchange, money back, cancel
Response:
Our return policy is simple:
✓ 30 days to return unused items
✓ Original packaging required
✓ Receipt needed for full refund
✓ Without receipt: store credit available
Refunds are processed within 5-7 business days to your original payment method.
Have a specific question about a return? I can connect you with our team.
Action: Add contact form (optional)
Why it works:
- Answers common questions upfront
- Uses checkmarks for easy scanning
- Offers help for edge cases
Location & Directions¶
Trigger words: where, location, address, directions, find you, parking
Response:
You can find us at:
📍 123 Main Street, Suite 100
Downtown, City 12345
🅿️ Free parking available in the lot behind our building
We're located right next to the Central Coffee Shop - you can't miss us!
Action: Add link button to Google Maps
Why it works:
- Provides complete address
- Includes parking information
- Gives a helpful landmark
Shipping Information¶
Trigger words: shipping, delivery, ship, deliver, arrive
Response:
Here's how our shipping works:
📦 Standard Shipping (5-7 days): $5.99
🚀 Express Shipping (2-3 days): $14.99
⚡ Next-Day Delivery: $24.99
Orders over $75 get FREE standard shipping!
Need something urgently? Choose express at checkout.
Why it works:
- Clear pricing and timeframes
- Highlights the free shipping threshold
- Uses icons for visual appeal
Product/Service Inquiry¶
Trigger words: tell me about, what is, how does, explain, describe, services, products
Response:
We offer three main services:
1. **Website Design** - Custom websites built for your brand
2. **SEO Optimization** - Get found on Google
3. **Social Media Management** - Grow your online presence
Each service can be customized to fit your needs and budget. Which one interests you most?
Action: Add link buttons for each service page
Why it works:
- Gives a concise overview
- Uses formatting for readability
- Asks an engaging follow-up question
Technical Support Start¶
Trigger words: not working, problem, issue, broken, help, error, bug
Response:
Sorry to hear you're having trouble! Let me help you get this sorted out.
A few quick things to try first:
1. Refresh the page or restart the app
2. Clear your browser cache
3. Try a different browser
Still having issues? Let me connect you with our support team.
Action: Add contact form
Why it works:
- Shows empathy
- Provides quick self-help options
- Escalates if needed
Promotion/Sale¶
Trigger words: sale, discount, promo, promotion, deal, coupon, code, offer
Response:
Great timing! Here's what's happening now:
🎉 **Spring Sale - 20% Off Everything**
Use code: SPRING20 at checkout
Valid through March 31st. Can't be combined with other offers.
Ready to shop?
Action: Add link button to shop page
Why it works:
- Creates excitement
- Provides all necessary details
- Makes it easy to take action
Keep promotions current
Remember to disable or update this rule when the promotion ends!
Newsletter Signup¶
Trigger words: newsletter, updates, subscribe, email list, news, notify
Response:
Stay in the loop! Our newsletter includes:
• Exclusive discounts and early access to sales
• Tips and how-to guides
• New product announcements
We send 1-2 emails per month - no spam, ever!
Action: Add email capture form
Why it works:
- Explains the value of subscribing
- Sets expectations (1-2 per month)
- Reassures about spam
COVID/Safety Protocols¶
Trigger words: covid, safety, mask, protocol, safe, health, clean
Response:
Your safety is our priority. Here's what we're doing:
✓ Enhanced cleaning throughout the day
✓ Hand sanitizer stations available
✓ Contactless payment options
✓ Spaced seating arrangements
Please stay home if you're feeling unwell. We're happy to reschedule any appointment.
Why it works:
- Addresses concerns directly
- Lists specific measures
- Shows flexibility
Customizing These Examples¶
When adapting these examples:
- Change the specifics - Your hours, prices, address, etc.
- Match your tone - Formal, casual, friendly
- Update trigger words - Add terms your customers actually use
- Add relevant actions - Contact forms, links, appointments
Testing Tips¶
After creating rules based on these examples:
- Clear your chat widget
- Type questions using different trigger words
- Verify the response looks correct
- Check that any actions work properly
- Have someone else test it with fresh eyes
Next Steps¶
- Creating Rules - Step-by-step creation guide
- Available Actions - All actions you can add