Introduction to Voxum¶
Voxum is an AI-powered chatbot that lives on your website and helps visitors get answers to their questions instantly. Instead of waiting for email responses or phone calls, your customers can chat with Voxum and get the information they need right away.
How Voxum Works¶
Think of Voxum as a knowledgeable assistant that you can train. Here's how it works:
- You upload documents - Add your FAQs, product descriptions, policies, and other information
- Voxum learns - The system reads your documents and understands the content
- Visitors ask questions - People on your website type questions in the chat widget
- Voxum answers - Using what it learned from your documents, Voxum provides helpful responses
Key Concepts¶
Documents¶
Documents are the foundation of your chatbot's knowledge. When you upload a document, Voxum reads it and uses that information to answer visitor questions.
What to upload:
- Frequently Asked Questions (FAQs)
- Product or service descriptions
- Company policies (returns, shipping, etc.)
- Pricing information
- Contact details and hours of operation
Response Rules¶
Sometimes you want your chatbot to give a specific answer when visitors ask certain questions. Response rules let you define exactly what the chatbot should say when it detects specific keywords.
Example: When someone asks about "hours" or "schedule", always show your business hours.
Learn more about response rules →
Conversation Flows¶
For more complex interactions, you can create guided conversations that walk visitors through a series of steps. This is perfect for:
- Booking appointments
- Collecting lead information
- Providing step-by-step support
- Running surveys
Learn more about conversation flows →
The Widget¶
The widget is what your visitors see—a chat bubble that appears on your website. You can customize its appearance to match your brand, including colors, icons, and welcome messages.
Learn more about widget settings →
Markers¶
Markers are special codes you can add to your response rules to trigger actions. For example, you can:
- Show a contact form
- Redirect to another page
- Display a clickable button
- Collect appointment requests
What You'll See vs. What Visitors See¶
Your View: The Admin Panel¶
As an administrator, you access the admin panel to manage your chatbot. Here you can:
- Upload and manage documents
- Create response rules and conversation flows
- Customize the widget appearance
- View your dashboard and usage statistics
- Manage your account settings
Visitor View: The Chat Widget¶
Your website visitors see a simple chat interface where they can:
- Type questions and receive answers
- Fill out forms when prompted
- Click buttons and links
- Schedule appointments (if you've set this up)
Next Steps¶
Ready to get started? Follow our Quick Start Guide to have your chatbot up and running in about 10 minutes.