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Understanding Your Dashboard

The dashboard is the first thing you see when you log in to Voxum. It gives you a quick overview of your chatbot's health, knowledge base, and usage. This guide explains what each section means.

Dashboard Overview

Dashboard overview

System Health

The System Health section shows whether your chatbot is working properly.

Indicator What it means
Active Sessions Number of people currently chatting with your bot
Vector Store: Connected Your knowledge base is working (green = good)
Vector Store: Disconnected There's a problem - contact support

Tip

If you see "Disconnected" for more than a few minutes, try refreshing the page. If the problem persists, contact support.

Knowledge Base

This section shows what your chatbot knows:

  • Documents - Total number of documents you've uploaded
  • Response Rules - Custom rules you've created for specific answers
  • Conversation Flows - Multi-step guided conversations you've built

What the Numbers Mean

Metric Good to know
Documents More documents = more knowledge. Start with at least 5-10 key documents.
Response Rules Create rules for your most common questions. 10-20 rules is a good start.
Conversation Flows Use flows for complex processes like booking. Even 1-2 flows can be powerful.

Usage Metrics

The usage section shows how much your chatbot is being used:

  • Chats - Total conversations this billing period
  • Emails - Contact forms submitted through the widget
  • SMS - Text messages sent (if enabled)

Each metric shows:

  • Current count
  • Your plan limit
  • A progress bar showing usage percentage

Approaching your limit?

If you're close to your plan limit, consider upgrading to avoid interruptions. Go to Account Settings → Billing to view plans.

Storage Usage

Shows how much document storage you're using:

  • Current storage used (in MB or GB)
  • Your plan's storage limit
  • Visual progress bar

Note

Storage is calculated based on your uploaded documents. Processing doesn't add to storage - only the original files count.

Quick Actions

The dashboard includes shortcuts to common tasks:

  • Manage Rules - Go directly to response rules
  • Manage Flows - Go directly to conversation flows
  • Widget Config - Customize your widget appearance

Tips for Using the Dashboard

  1. Check it regularly - A quick daily glance helps you spot issues early
  2. Monitor usage - Keep an eye on your limits, especially after marketing campaigns
  3. Watch for disconnections - The vector store should always show "Connected"

What's Not on the Dashboard

Some things you won't find here:

  • Individual conversation logs (coming soon)
  • Detailed analytics (coming soon)
  • Revenue tracking

Next Steps

Now that you understand your dashboard, learn how to: