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Importing Web Pages

You can add content from your website directly to Voxum without creating separate document files. This is perfect for importing existing web pages like FAQs, about pages, or product descriptions.

When to Use Web Import

Web import is ideal for:

  • Existing website content - Your FAQ page, About Us, Services pages
  • Content that updates frequently - Re-import when the page changes
  • Quick additions - Faster than creating a separate document
  • Public information - Any publicly accessible web page

Note

Web import only works with publicly accessible pages. It cannot access pages behind logins or password protection.

How to Import a Web Page

Step 1: Go to Documents

Click Documents in the left menu.

Step 2: Click Import Webpage

Click the Import Webpage button (or link) at the top of the page.

Import webpage button

Step 3: Enter the URL

  1. Paste or type the full URL of the page you want to import
  2. Make sure to include https:// at the beginning
  3. Click Import or Preview

Enter URL

Example URLs:

  • https://yourcompany.com/faq
  • https://yourcompany.com/about-us
  • https://yourcompany.com/services/plumbing

Step 4: Preview and Confirm

Before importing, you'll see a preview of the content that will be extracted:

  1. Review the extracted text
  2. Make sure it captured the important information
  3. Click Confirm Import to add it to your knowledge base

Step 5: Wait for Processing

Just like uploaded documents, imported web pages need a moment to process. Once complete, the content appears in your document list.

Tips for Best Results

Use Direct Page URLs

Import specific pages, not your homepage:

Good Not Ideal
yoursite.com/faq yoursite.com
yoursite.com/services/consulting yoursite.com/services (if it's just a list of links)
yoursite.com/contact yoursite.com/blog (unless you want all blog content)

Import Key Pages

Focus on pages that answer common customer questions:

  • FAQ page
  • Services or Products page
  • Pricing page (if public)
  • About Us page
  • Contact and Hours page
  • Policy pages (returns, shipping, etc.)

Keep Imports Updated

Web import captures the page content at the time of import. If the page changes:

  1. Delete the old imported content
  2. Re-import the page with updated information

What Gets Imported

Web import extracts:

  • Text content - All readable text on the page
  • Headings - Page structure and section titles
  • Lists - Bulleted and numbered lists

Web import does NOT include:

  • Images
  • Videos
  • Interactive elements
  • Content loaded by JavaScript (sometimes)
  • Sidebar or footer content (varies)

Troubleshooting

"Unable to access page"

This happens when:

  • The URL is incorrect (double-check for typos)
  • The page requires login
  • The page is blocking automated access
  • The website is down

Solution: Verify you can open the page in a regular browser, then try again.

Imported content is incomplete

Some websites load content dynamically with JavaScript, which web import may not capture.

Solution: If important content is missing, create a text document manually with the information and upload it instead.

Imported content includes unwanted text

Web import tries to extract main content, but may include navigation, headers, or footers.

Solution: You can't edit imported content directly. If the extra text causes problems, create a clean document manually.

Page content has changed

Web import captures a snapshot at import time. Changes to the live page won't automatically update in Voxum.

Solution: Delete the old import and re-import the updated page.

Web Import vs. Document Upload

Feature Web Import Document Upload
Source Live web page File on your computer
Updates Manual re-import needed Manual re-upload needed
Formatting Basic text extraction Preserves some formatting
Best for Existing website content Custom documents, PDFs
Login-protected content No Yes (if you have the file)

Next Steps